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ID Zone Advantage

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The ID Zone Advantage


ID Zone Advantage is our exclusive customer pledge that we, along with our team of ID Experts, is here for you when you need us. We deliver on our pledge by providing industry-leading products, service, and support – every day. Best of all, it's FREE! 

For customers that desire a higher level of technical support, plus added benefits, we're proud to offer TrueSupport. With TrueSupport, ID card printer owners have access to the solutions that will keep operations flowing.  


Industry Expertise

You can rely on the superior product knowledge and service that has earned us elite partner status with the manufacturers we represent. From ID card printers to badge accessories, we are your ID Experts!

Dedicated Account Manager

Your dedicated Account Manager is your own personal consultant. By getting to know you and your business, your Account Manager will help you find the right solution, every time.

Best Price Guarantee

It's simple: We have the best prices on the internet! You’ll find the lowest prices on top-quality ID products at ID Zone, every day. If you find a better price from any legitimate website or retailer, we’ll give you a 10% coupon to save on your next purchase.

Free Shipping – Fast

Shop the industry’s most respected brands, and because we stock what we sell, you’ll receive your order fast! PLUS, get free ground shipping on all orders when delivered within the 48 contiguous states.

Upgrade: TrueSupport Premier Service + Maintenance

Everything you buy at ID Zone is backed by free email support from our in-house team of experienced, manufacturer-trained Support Experts. With the ID Zone Advantage, you'll be taken care of -- regardless of whether or not you purchased your printer from us.

We also offer our customers TrueSupport, our next-level support subscriptions that include all ID Zone Advantage has to offer, plus valuable advantages that keep productivity flowing.

  • Loaner coverage during manufacturer warranty period​
  • Phone-based technical support including remote assistance
  • Complimentary one hour of training annually​
  • Complimentary cleaning kit and remote printer check-up provided annually
  • 1-year FREE TrueSupport for select printer purchases

Talk to our Support Team for questions about TrueSupport and to enroll today. Call us: (800) 910-5987.

Always Up-to-Date

We’ll help ensure you get the most out of your investment by notifying you of the latest drivers, firmware, and technical information. Or, access them anytime, right on our website.

ID Zone has been helping people like you choose and use photo identification products for over 20 years. Our customers always receive guaranteed best prices and service that goes above-and-beyond from our dedicated staff - the most knowledgeable in the ID industry!


Need Help? Talk to Us!

Technical Support

Our certified Tech Support Team is ready to help when you need us! We're available from 7:45 a.m. - 4:30 p.m. CT, Monday through Friday. If you're outside the U.S.A. or Canada or in the local calling area, dial (952) 810-0570, x3.

  • Software or printer help 
  • Equipment repairs 
  • Sign up for TrueSupport 

In the US: (800) 910-5987 Outside the US: +1 (952) 852-0570 x4

Customer Service

  • Account assistance 
  • Shipping information 
  • Product returns 

In the US: (800) 910-5987 Outside the US: +1 (952) 852-0570 x3

Sales Support

If you have additional questions or need assistance, talk to an ID Expert (800) 910-5987 or email us at sales@idzone.com.
Chat Live with our Sales Team In the US: (800) 910-5987 Outside the US: +1 (952) 852-0570 x2.
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