Frequently Asked Questions
The following provides answers to our most frequently asked questions. If you have a question that is not addressed here, please contact us. We want your ID Zone experience as easy and enjoyable as possible.
Does ID Zone have the lowest prices?
Yes. We guarantee it! Other retailers may claim to have the lowest prices, but they can't compete with us.
I've noticed references to a term called MAP. What's this?
Several manufacturers require us to advertise their products at MSRP or another factory-established price. This is referred to as minimum advertised pricing (MAP). We respect our MAP agreements; therefore, please create a no-cost user account so that you may view ID Zone's guaranteed lowest pricing on MAP-controlled items.
What is your return policy?
Have you ordered something you don't need or decided against your purchase? No problem! We want you to be satisfied. Read our Return Policy.
Is the information I provide to you secure? How will it be used?
I need help ordering. Can you help me?
If you are having any difficulty on IDZone.com, email our ID Experts at sales@IDZone.com or call (800) 910-5987.
Do you validate credit card use/authenticity?
Yes. For your protection and ours, a representative from our accounting team may be in contact with you via telephone to verify use of your credit card. This is typically a one-time verification.
When will my order be shipped?
Because we have such a large in-stock inventory, we are able to ship 90% of orders within 24 business hours (holidays and weekends excluded), pending credit card verification. Note that expedited shipping methods do not decrease this order processing time.
How do I change order quantities or cancel my order?
If your order has not been shipped, we are happy to make changes to quantities, help you make another selection or cancel your order. If you know your ID Zone ID Expert, please contact them directly. If you don't know who your ID Expert is, please contact the ID Zone Sales Team at (800) 910-5987.
How do I track my order?
Once orders have shipped from IDZone.com, you may use the tracking number emailed to you (typically within 24 hours of product shipment) to track your order progress on our Order Tracking page. Or, track your order directly through Federal Express using the tracking number provided.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock; but as soon as they do, we will be able to ship them to you. To check your backorder status, visit the Order Tracking page, call (800) 910-5987 or email support@IDzone.com
I never received my order. What do I do?
When your order ships, we will notify you via an email that will include your tracking number. Some products may be on backorder. To determine order status, you may track your order progress on our Order Tracking page, call (800) 910-5987, or email support@IDzone.com
How do I return or exchange a product?
View our Return Policy.
An item from my shipment is missing or broken. What do I do?
Please report any missing or damaged items to us as soon as possible by calling (800) 910-5987 or emailing support@IDzone.com. Any claim of missing or broken items must be made within 10 days of product receipt.
I received the wrong product. What do I do?
Please report any mis-shipments to us as soon as possible by calling (800) 910-5987 or emailing support@IDzone.com.
How do I create an account?
Select the Login link located at the very top right of every page on our site. Look for the 'New Customer?' section on the right. Select the 'Login as a new customer' link. Fill in or select the requested information in the fields provided. Click the save button.
How do I login to my account?
Select the Login link located at the very top right of every page on our site. Look for the 'Already Have an ID Zone Account' section on the left. Enter your email address and password. Click the submit button.
I forgot my password. Will you email it to me?
Yes! Here’s how: Select the Login link located at the very top right of every page on our site. Click the "Forgot your password" link and follow the prompts. Password reset instructions will be emailed to you. If you forgot the email address on your account, email us.
How do I edit my account information?
Click the Login link located at the very top right of every page on our site, and just login. You may then edit your account information.
When will my order ship?
Because we have such a large in-stock inventory, we are able to ship 90% of orders within 24 business hours (holidays and weekends excluded), pending credit card verification. Note that expedited shipping methods do not decrease order processing time.
How much does shipping cost?
ID Zone offers FREE FedEx Ground shipping on all orders over $100! You may preview shipping costs by placing an item in your shopping cart and then using our ‘Estimated Shipping’ tool by entering your zip code. If you are an international customer, the shipping estimator will not work - please email us at sales@IDZone.com.
Shipping options are presented prior to submitting your payment information. We may add a small handling fee to certain products and/or shipping methods. These will be included in the estimated shipping costs.
Please note: Free FedEx Ground shipping is not offered for orders where the shipping address is located outside of the contiguous U.S. (e.g. Alaska, Hawaii or Puerto Rico). Also, price-matched orders totaling under $100 may not qualify for ID Zone’s Free FedEx Ground Shipping offer.
Can you ship to APO/FPO addresses?
Since we are unable to track packages shipping to APO/FPO addresses, we require a location in the US that we can ship to instead. Additionall, we may require payment via bank wire to process orders using APO/FPO. We apologize and thank you in advance for your understanding.
Can you ship to post office boxes?
Due to fraud associated with PO box addresses, we cannot ship to them. Please arrange to have products shipped to your physical address - either home or business.
Is IDZone.com secure?
Most definitely! This website is protected with 256-bit secure socket layer (SSL) encryption - the highest standard in Internet security.
Do you sell products outside of the US?
Yes. We ship products to over 100 countries and our low price guarantee applies to US-equivalent prices globally. Email us at sales@IDZone.com for a product/shipping quote. Please allow up to 24 hours to process these requests.
What are my payment options?
All international orders must be paid via wire transfer. For more information, visit our Payment Options page.
Technical Support & Warranties
What is the warranty on my product?
Please refer to the specifications sheet or brochure available on the specific product. Most printer manufacturers offer a minimum one year warranty against factory defects. You may also access printer-specific information in the Support and Downloads tab on the respective printer or software page of our website. To find your printer or software, use the Search function at the top of any page. ID Zone also offers extended warranties for most of the printers we sell. See the Support & Downloads tab within the printer product pages for more information.
Who services products that I buy from IDZone.com?
We do! Unlike almost all other online retailers of photo ID products, ID Zone services virtually every product we sell - IN-HOUSE. We are factory-trained by all of our manufacturing partners to sell and service their products.
Payment, Billing & Tax
What are my payment options?
Refer to our Payment Options page to view the list of payment options that we accept.
Can I set up a net 30 account with you?
Definitely. Refer to our Payment Options page to view the list of payment options that we accept.
Where do I get a credit application?
Download our Credit Application [PDF].
Do I pay sales tax at IDZone.com?
A ruling by the U.S. Supreme Court requires online retailers, including our business and other retailers you shop with, to charge sales tax on orders from certain states, but not all. This means that a purchase billed and shipped to one state may be required to pay a tax charge, while another purchase for a different state may still process with no tax fee. If you would like to find out if taxes will be charged for orders originating from your state, please call (800) 910-5987.
Who answers questions regarding my receipt and/or credit card charge?
Select the My Account link located at the very top right of every page on our site to review your orders. Please compare your order history on our website with your receipt/credit card statement. If you have further questions or concerns, please contact ID Zone Customer Support at support@IDzone.com.
I need a copy of my receipt. Who can help me?
Please log in and select the Order Tracking link in the left navigation bar of our site. You will be able to view your order history and details on any specific order. If you did not receive an email containing a receipt for your order, you may request a copy via email at support@IDzone.com. Please add your order number to the subject line if possible to expedite processing. If you prefer to contact us by phone, please call (800) 910-5987 or fax us at (952) 487-1074.
When is my credit card charged?
When you initially place your order, a reservation or hold for the order amount is placed with your card provider. Once we have shipped your order, we will then charge your credit card for the order amount. Typically, this process is all completed in the same business day.
Is my credit card number safe?
Definitely! ID Zone does not store customer credit card numbers on our systems/servers. This is the best way to ensure the safety of this information.
When will I receive my credit?
Generally, we post credits to your credit card within 5 business days, but it can take up to 20 days after we process the credit for it to appear on your account.