Access the ID Zone Technical Support Team

• ID Zone's warranty service meets the terms and conditions of each manufacturer's standard warranty service. ID Zone is an Authorized Service Center for all of the products we offer. All products purchased from ID Zone include depot service during the manufacturer's standard warranty period. All warranty service provided by ID Zone will be subject to the terms and conditions of the manufacturer's warranty. All parts and service labor are covered during the standard warranty period.
• ID Zone offers optional extended warranty plans for card printers. Available extended warranty plans should be purchased within 60 days of your printer or system purchase. An extended warranty may be purchased after 60 days only with pre-authorization by ID Zone. (Note that there is an additional fee when purchasing an extended warranty more than 60 days after printer purchase.) All extended warranties must be purchased before the expiration of the manufacturer's standard warranty and can be renewed annually for up to three years after the initial purchase date. Each additional year of extended warranty must be purchased before the current year's warranty expires. All parts and service labor are covered during the extended warranty period.
• ID Zone offers optional loaner coverage for card printers. ID Zone offers a loaner printer coverage option for the years not covered by the manufacturer to help ensure that your card printing continues uninterrupted in the event your printer needs to be sent to ID Zone for repair. A loaner unit is shipped to you when ID Zone Technical Support is unable to diagnose a printer problem over the phone or via remote administration, and the ID Zone technician requests that the printer be returned for service. Once repaired, your printer is sent back to you and the loaner printer is returned to ID Zone. Loaner units are shipped via overnight delivery service from ID Zone. Every effort is made to ship loaner printer requests on the same day or the next business day.