Your Satisfaction is Very Important to Us at ID Zone.

• The product must be unopened, unused, like new and factory sealed.
• All original packaging, instructions, etc., must be included in the return and undamaged.
• Products must be shipped to ID Zone freight pre-paid (customer pays for shipping back to ID Zone).
• A 15% restocking fee will be deducted from your credit. ID Zone does not give credit for shipping on the original order.

Opened and Used Items
Due to the nature of the Identification industry, we are unable to accept the return of some items:

• Software, unless authorized by ID Zone.
• Card printers, unless authorized by ID Zone.
• Cards, ribbons, laminates or cleaning kits.
• Special order items.
• Other items may be returnable with a restocking fee--please contact your ID Zone Account Manager.
  
  

1. Contact your ID Zone Account Manager at 800-910-5987 to obtain a return merchandise authorization (RMA) within 30 days of receipt of product. Please have your order number and company name available; we will need this information to arrange your return.
2. RMA numbers must be clearly marked on all return packages.
3. Products must be shipped back to ID Zone prepaid (customer pays for shipping). For your safety, please use UPS, Fed Ex, DHL or another insured carrier that offers tracking capability.
4. Items must be received by ID Zone within 10 days of RMA issuance.
5. All original packaging, instructions, etc. must be returned undamaged, with no markings.
6. Product must be 'like new' and factory sealed.
7. ID Zone is not responsible for any merchandise that fails to arrive at our facility.
8. Merchandise that arrives at our facility damaged cannot be accepted and will be returned to you.
9. Credit will be issued to the original credit card or account holder after inspection by ID Zone. ID Zone does not give credit for shipping on the original order.

• ID Zone may amend this return policy at any time.

ID Zone Return Policy.